Privacy Policy – SRT Appliancefix

Privacy Policy & Service Terms

SRT ApplianceFix Inc.

1️⃣ Privacy Policy

SRT ApplianceFix Inc. (“SRT,” “we,” “our,” or “us”) is committed to protecting your privacy and personal information.

Information We Collect

We may collect the following information:

  • Name

  • Phone number

  • Email address

  • Service address

  • Appliance and service details

How We Use Your Information

We use your information to:

  • Schedule and confirm service appointments

  • Provide service updates, estimates, and invoices

  • Communicate with customers via phone or SMS

  • Improve customer service and operations

We do not sell or share personal information for marketing purposes.

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

2️⃣ SMS Communication & Consent

By providing your phone number and submitting a form or booking service, you consent to receive SMS messages from SRT ApplianceFix Inc. related to:

  • SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

  • Types of SMS Communications:

If you have consented to receive text messages from SRT Appliancefix Inc., you may receive messages related to the following

Appointment,confirmations,Technician arrival notifications,Service updates and estimates and Billing and customer support.

  • Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive  SMS messages per week related to your appointments ,invoices and updates and communications.

  • Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

  • Opt-In Method:

You may opt-in to receive SMS messages from [add the Company Name] in the following ways

By submitting an online form

  • opt out

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

  • Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at +1(519)-572-9993 or Email us on info@srtappliancefix.ca

  • Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

  • Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our Privacy Policy pages.

Message frequency may vary

3️⃣ Payment Terms

Payment is due upon receipt of invoice. A monthly late fee of 2% of the total outstanding amount may be charged on overdue payments.

Accepted payment methods include:

  • Credit card

  • Debit card

  • Interac e-Transfer

All services and parts are subject to H.S.T.

4️⃣ Diagnostic Fee

A non-refundable diagnostic fee is charged for all diagnostic appointments, regardless of whether the appliance is repaired.

At its discretion, SRT may credit the diagnostic fee toward the final invoice if the repair is performed within 7 days of diagnosis.

5️⃣ Appointments & Cancellations

Appointments must be cancelled or rescheduled at least 2 hours in advance.

A cancellation fee may apply for missed or last-minute cancellations.

6️⃣ Warranty

SRT warrants that services will be performed with reasonable care and skill.

  • Labour warranty: 30 days

  • Parts warranty: 90 days

Warranty does not cover damage caused by misuse, accident, negligence, unauthorized repairs, or normal wear and tear.
Parts warranty does not include labour replacement.

7️⃣ Refund & Repair Outcome

If an appliance is determined to be not repairable, SRT may, at its discretion, refund labour and parts costs paid.

  • A 35% restocking fee applies to returned parts

  • Installed parts are non-returnable

8️⃣ Parts Availability

Parts are subject to availability. SRT is not liable for delays caused by suppliers or manufacturers.

  • Advance payment may be required for special-order parts

  • If service is cancelled after parts are ordered, a 35% restocking fee applies

9️⃣ Access & Safety

Customers must provide safe, clear, and reasonable access to the appliance.

SRT reserves the right to refuse service if conditions are unsafe.
A service fee may apply if proper access is not provided.

🔟 Limitation of Liability

SRT ApplianceFix Inc. is not liable for indirect, incidental, or consequential damages.

Liability is limited to the amount paid for the services provided.

Acceptance of Terms

By booking or accepting service, the customer acknowledges and agrees to this Privacy Policy and Service Terms.

Consumer Rights (Ontario)

For information about your rights and obligations under the Consumer Protection Act, 2002, contact the Ministry of Public and Business Service Delivery.

📞 Contact Information

SRT ApplianceFix Inc.
Phone: +1 519-572-9993
Website: www.srtappliancefix.ca

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